Terms of Sale

1.- General Conditions

1.1. This document establishes the general conditions of the contractual relationship that has as object the sale of products to AINE INFORMATICA, SL, with address at Calle Sant Cosme 121 in Terrassa 08222 Barcelona, ​​with CIF B-60428422, by natural persons and / or legal (hereinafter CONTRACTOR) who express their willingness to buy the products found on the website www.aine.net (hereinafter The Portal) through the request made via the Internet through this Portal. These requests from users constitute the particular conditions to which these general conditions are associated, which the CONTRACTING PARTY must necessarily accept telematically prior to the purchase of the product. The CONTRACTOR is exposed through the Portal to these conditions, so that he / she can read, print, file and accept them, the CONTRACTOR can not buy the product without this acceptance having taken place. The CLIENT will always have these general conditions in a visible site of the Portal.

1.2. The present general conditions attached to the request of the specific products made by the CONTRACTOR imply the formalization of the purchase agreement between AINE INFORMATICA, S.L. and the CONTRACTING PARTY who claims to have read, understood and accepted these conditions.

1.3. AINE INFORMATICA, S.L. may, at any time and without prior notice, modify these General Conditions, by publishing such modifications on the Portal so that they may be known by users always before the visit to the Portal or the acquisition of any of the goods offered in the Portal.


2.- Object of the contract.

2.1. By this contract AINE INFORMATICA, S.L. undertakes to deliver to the CONTRACTOR the products that it has requested and paid, through the form of payment selected in the order, through the Portal at a certain price.

2.2. The purchase will be made at the address of AINE INFORMATICA, S.L., located at Calle Sant Cosme 121, 08222 Terrassa – Barcelona.


3.- Obligations and rights of AINE INFORMATICA, S.L.

3.1. Product delivery.

– 3.1.1. AINE INFORMATICA, S.L. undertakes to deliver the product in perfect condition at the address indicated by the CONTRACTING PARTY on the order form which contains the particular conditions that are attached to these general conditions. AINE INFORMATICA, S.L. will not be responsible for errors caused in the delivery when the data entered by the CONTRACTOR in the order form do not conform to reality or have been omitted. The approximate delivery time for each product will normally be 4 business days when the product is paid by bank transfer, starting this period from the confirmation by AINE INFORMATICA, S.L. of this transfer prior to shipment and 96 hours when the product is paid against reimbursement. In the event that the product is not in stock or the delivery period is greater than that indicated in the product file, AINE INFORMATICA, S.L. inform the CONTRACTOR of the new term by email.

3.2. Prices and Products.

– 3.2.1. Prices.- AINE INFORMATICA, S.L. reserves the right to modify the prices of the products of the Portal and to respect the prices of confirmed orders before said modification.

– 3.2.2. Products.- AINE INFORMATICA, S.L. reserves the right to modify the products published on the Portal. It is not the responsibility of AINE INFORMATICA, S.L. the withdrawal from the market, by the manufacturer, of any of the products offered on the Portal.

3.3. Responsibility of AINE INFORMATICA, S.L .

– 3.3.1. AINE INFORMATICA, S.L. in no case will be responsible in relation to: Errors, delays in access by the CONTRACTOR when entering their data in the order form, the slowness or impossibility of reception by the recipients of the order confirmation or any anomaly that may arise when these incidents are due to problems in the Internet, causes of unforeseeable circumstances or force majeure and any other unforeseeable contingency beyond the good faith of the company. In any case, AINE INFORMATICA, S.L. is committed to solve the problems that may arise and to offer all the necessary support to the CONTRACTOR to reach a quick and satisfactory solution of the incident. Of the errors or damages produced by an inefficient use of the service and / or in bad faith by the CONTRACTING PARTY. In particular AINE INFORMATICA, S.L. does not guarantee under any circumstances that Users use the Service in accordance with the law, these General Conditions, morality and generally accepted good customs and public order, nor that they do so in a diligent and prudent manner. Of the non-operability or problems in the e-mail address provided by the CONTRACTING PARTY for sending the order confirmation. AINE INFORMATICA, S.L. has responsibility for the delivery of the products in perfect condition admitting the return of the same as long as these are defective or do not reach the CONTRACTOR in perfect condition. AINE INFORMATICA, S.L. will be responsible, in this case, for the expenses incurred as a result of such return provided that the CONTRACTOR communicates this fact, within 24 hours counting from the date of delivery and the product has not been manipulated, modified or altered in any case and its packaging is in perfect condition. AINE INFORMATICA, S.L. is exempt from all liability in relation to possible breakages or defects in the product’s packaging produced after the delivery thereof, likewise, AINE INFORMATICA, S.L. will not have any responsibility in relation to those products that have already been used without any type of incident on the part of the CONTRACTOR who intends to make a claim. The CONTRACTOR, before signing the delivery of the order must check that the product is delivered in perfect condition, if it gives its agreement at the time of delivery is understood by both parties that the product was delivered in perfect condition.

The CONTRACTING PARTY expressly renounces to claim any contractual or extra-contractual liability for possible damages or losses derived from the aforementioned in this clause. In any case, the responsibility of AINE INFORMATICA, S.L. If you fail to comply with the terms of this agreement under the terms of these general conditions will be limited to the refund of the amount that, if applicable, could have paid the CONTRACTOR and always upon return by the CONTRACTING PARTY of the product in question In the event that the product has not reached your hands in perfect condition or has an anomaly of origin, AINE INFORMATICA, S.L. will always bear all expenses incurred by the exchange or return of the product and the CONTRACTING PARTY may within a period of 10 days:

– Request the change or another product with the same or similar characteristics and the same price, after checking the breakdown or the problem that the equipment presents, being ultimately the technical service of the manufacturer who must determine, depending on the case, the severity and cause of the fault or defect.

– Beyond the term of 10 days if the product presents a manufacturing defect or malfunction, the CONTRACTOR will comply with the general guarantee conditions of the manufacturer of the said product and / or those contemplated by current legislation in Spain. The CONTRACTOR may also return the product for any other reason within a period of 10 days from the date of delivery. In this case, the CONTRACTOR will bear all the expenses caused by the return and the amount of the product will be returned to the CONTRACTING PARTY, discounting the cost of return. All the above, as long as the product is unused and in its original packaging returned in perfect condition to AINE INFORMATICA, S.L .. Whatever the reason for the return, the CONTRACTING PARTY must notify by email of his will to return the product indicating: name and email address with which he made the purchase, number and date of order, form of payment, products purchased including the price and the reason for the return.


4.- Rights and obligations of the contracting party.

4.1. Payment.

-4.1.1. The CONTRACTOR agrees to pay in advance the amount for the product actually requested in the following amount and form: Amount.

– The remuneration for the product actually requested by the CONTRACTING PARTY depending on the requested product will be indicated in the Portal and the one that appears in the specific request of the CONTRACTOR at all times, requests that will constitute the particular conditions of the specific order. The prices of the products that appear in the Portal always appear without VAT and only in the order confirmation will appear the VAT of the chosen products.

The older ones, at the price that appears on the website and for orders for an amount less than € 500.00, must be added the relevant shipping costs. The CONTRACTING PARTY accepts the means and the agency for the shipment normally used by AINE INFORMATICA, S.L .. If the CONTRACTING PARTY wishes a specific transport agency, it will inform AINE INFORMATICA, S.L. said agency and will assume the shipping costs regardless of the amount of the order. The costs specified in the Portal for the shipment will only be valid for shipments to the mainland and the Balearic Islands, in the event that the shipment was outside of this zone the CONTRACTING PARTY and depending on the weight and distance where it must be delivered, will be added the expenses of shipment to the concrete cost of the product. When dealing with rates that at no time applies AINE INFORMATICA, S.L., note that they will be offered by private courier companies and that AINE INFORMATICA, S.L. will not generate any benefit for these rates by communicating the global cost, both of the product and of the shipping costs, always previously to the CONTRACTOR before formalizing the purchase itself and in the email confirming it. Forms of payment.

– The CONTRACTOR must pay the amount corresponding to your order by: Cash on delivery: always for orders not exceeding TWO THOUSAND EUROS. The cash on delivery will always be available. In the case of orders shipped against reimbursement, these will be made through the private courier company chosen by AINE INFORMATICA, SL, with the customer being responsible for the costs of the reimbursement, which will be paid directly to the carrier together with the amount total of the order. Payment by bank transfer: it is necessary to send by fax or E-Mail proof of said payment so that the shipment is confirmed. The returns of the orders should be sent to the address of Calle Eivissa 15, 08226 Terrassa Barcelona. Exercised by the buyer the right of resolution, AINE INFORMATICA, S.L. return the amounts received by credit, without any retention, immediately and never in a period exceeding thirty days. Notwithstanding the foregoing, the right to termination (withdrawal) is excluded in those cases in which, due to the nature of the content of the services, it is impossible to carry it out, without prejudice to the claim for damages suffered. By using the Portal, you acquire the status of User. Both the visit and the use and / or acquisition of any of the products of the Portal, imply acceptance as User, without reservations of any kind, to each and every one of the General Conditions, as well as, where applicable, to the Particular Conditions that, where appropriate, govern the acquisition.

4.2. Withdrawal.-

4.2.1. The products offered in the Portal admit the right of withdrawal as long as the product is returned under the same conditions in which it was delivered. The deadline to withdraw is 10 days. The CONTRACTING PARTY may also rectify or modify the order within 24 hours of receiving the confirmation of the same, this confirmation is sent to the email address provided by the CONTRACTING PARTY with the address and request details of the specific order. The withdrawal will be treated according to what is specified in clause of the present general conditions.


– In any case, it will be the CONTRACTOR’s responsibility:

4.3.1. The CONTRACTING PARTY assumes all risks of deterioration, damage, loss and loss of the products from the moment they have been made available by the third party who, on behalf of AINE INFORMATICA, S.L., delivers the requested products.

4.3.2. The CONTRACTOR undertakes to check the good condition of the product before the third party who, on behalf of AINE INFORMATICA, S.L., makes the delivery of the requested product, verification that will take place prior to the signing of the receipt of the delivery made.


5.- Rights and obligations of portal users.

5.1. In general, the User agrees to comply with these General Conditions, as well as to comply with the special warnings or instructions for use contained therein or on the Portal and always act in accordance with the law, good customs and the requirements of good faith, using the diligence appropriate to the nature of the service you enjoy, refraining from using the Portal in any way that may prevent, damage or impair the normal functioning of the same, the goods or rights of AINE INFORMATICA, SL, its suppliers , the rest of Users or in general of any third party.

5.2. Specifically, and without implying any restriction to the obligation assumed by the User in general in accordance with the previous section, the User is obliged, in the use of the Portal, as well as in the acquisition of the Products to:

5.2.1. In the case of registering, the User undertakes to provide truthfully the data provided and to keep them updated.

5.2.2. Not to introduce, store or disseminate on or from the Portal, any information or material that is defamatory, libelous, obscene, threatening, xenophobic, incites violence to discrimination based on race, sex, ideology, religion or in any way violates the form, public order, fundamental rights, public liberties, honor, privacy or image of third parties and in general current regulations.

5.2.3. To properly guard your username and password, as identifying and enabling elements for access to the purchase of products, agreeing not to assign your use or to allow access to them by third parties, assuming responsibility for the damages and losses could derive from an improper use of them. Likewise, the user undertakes to inform AINE INFORMATICA, S.L., as quickly as possible, of their loss or theft as well as any risk of access to the username and / or password by a third party.

5.2.4. Not perform advertising, promotional or commercial exploitation activities through the Portal, not using the contents and in particular the information obtained through the Portal to send advertising, send messages for direct sales or for any other commercial purpose, or to collect or store personal data of third parties.

5.2.5. Do not use false identities, or impersonate the identity of others in the use of the Portal or in the use or acquisition of any of the Products, including the use in your case of passwords or passwords of third parties or in any other way.

5.2.6. Not destroy, alter, disable or damage the data, information, programs or electronic documents of AINE INFORMATICA, S.L., its suppliers or third parties.

5.2.7. Do not enter, store or disseminate through the Portal any content that infringes intellectual property rights, industrial or business secrets of third parties, or in general any content of which will not hold, in accordance with the law, the right to make it available to third parties.


6.- Protection of personal data.

6.1. Information to the user of the existence of a file and request of consent for the automated processing of data:

In relation to the personal data provided by the USER in the forms that may exist on the website, AINE INFORMATICA, S.L. strictly complies with the current regulations established in Law 15/1999 on the Protection of personal data and other legislation that develops it and informs the USER that the aforementioned data will be included in a file for automated processing by providing the USER with consent through acceptance of these general conditions to said treatment.

6.2. Purpose of the data:

AINE INFORMATICA, S.L. collects certain personal data that are entered by the USER freely in the forms of consultations and in the form to formalize the sale of the products.

AINE INFORMATICA, S.L. it informs that it will manage this data automatically. It will also manage this data for the periodic sending of offers and commercial information to these users. In any case, the data collected and processed by AINE INFORMATICA, S.L. they are only the basic ones for the purposes indicated above.

6.3. Mandatory nature of data entry:

The fields in which an asterisk * appears on the existing forms are those that require a mandatory response and if they are not covered, the consequence would be the impossibility of sending the query or making the specific request.

6.4. Rights of access, rectification, cancellation and opposition:

The USER who enters their personal data in the different forms of registration will have the full right to exercise their rights of access, rectification, cancellation and opposition at any time by requesting it to soporte@aine.net or by postal mail to AINE INFORMATICA, SL, C / San Cosme 121, 08222 Terrassa – Barcelona including in both cases a copy of the NIF of the owner of the data.

AINE INFORMATICA, S.L. reiterates that it undertakes to respect and absolute confidentiality in the collection and processing of personal data in such a way that the USER can always know what data is held by AINE INFORMATICA, S.L. and how they are being used by sending an e-mail to soporte@aine.net or requesting it from the address indicated above and always including a copy of the NIF of the owner of the data. All your comments and suggestions are extremely valuable to us in order to improve our data protection system.

6.5. Data transfer.

– The data is not transferred to third parties. AINE INFORMATICA, S.L. informs the USER that, by adhering to these general conditions, he / she consents to the necessary communication of their data in order to be able to manage the sale of the products that are requested, a communication linked to the same purpose for which the data were entered and by both related to the free and legitimate acceptance of the legal relationship between the USER and AINE INFORMATICA, SL, whose development, compliance and control necessarily imply the connection of the data and including the necessary transmission of these data the USER gives his consent without reservations.

In any case, the USER may revoke the consent at any time by requesting it to soporte@aine.net, and in certain cases of revocation of this communication, it may be impossible to formalize the purchases of which the USER will be duly informed.

6.6. Security.

– AINE INFORMATICA, S.L. ensures the absolute confidentiality and privacy of the personal data collected. AINE INFORMATICA, S.L. will not be responsible in any case for incidents that may arise around personal data when they are derived from an attack or unauthorized access to the systems in such a way that it is impossible to detect by the security measures implemented or when due to a lack of diligence of the USER regarding the guard and custody of their access codes or their own personal data.

6.7. Veracity of the data.

– The USER is responsible for the veracity of his data, committing himself not to introduce false data and to proceed with the modification of them if necessary.


7.- Responsibility.

7.1. AINE INFORMATICA, S.L. in no case will be responsible for:

7.1.1. Failures and incidents that may occur in communications, deletion or incomplete transmissions so that it is not guaranteed that the services of the Portal are constantly operational.

7.1.2. Of the production of any type of damage that the USERS or third parties could cause in the Portal.

7.1.3. AINE INFORMATICA, S.L. reserves the right to suspend access without prior notice in a discretionary manner and with a definitive or temporary nature until the assurance of effective liability for any damage that may occur. Also, AINE INFORMATICA, S.L. will collaborate and notify the competent authority of these incidents at the moment in which it has reliable knowledge that the damages caused constitute any type of illegal activity.


8.- Copyright and trademark.

8.1. AINE INFORMATICA, S.L. informs that the website www.aine.net, – its own contents, is fully protected by copyright, and any reproduction, communication, distribution and transformation of the aforementioned protected elements is expressly prohibited unless expressly agreed to by NAME INFORMATICA, SL The brands of the products of which AINE INFORMATICA, SL sells through the Portal belong to their legitimate owners. AINE INFORMATICA, S.L. uses external sources for the preparation of their articles on certain occasions and also establishes links or hyperlinks to articles or information from third parties, always citing the source. The legitimate owner of the copyright of this information so included may at any time request the elimination of the aforementioned references.


9.- Jurisdiction and applicable law.

9.1. These general conditions are governed by Spanish law. The Courts of Terrassa (Barcelona) are competent to resolve any controversy or conflict arising from these general conditions, the USER expressly renouncing any other jurisdiction that may correspond to him.


10.- In the event that any clause of this document is declared void, the other clauses will remain in force and will be interpreted taking into account the will of the parties and the purpose of these conditions. AINE INFORMATICA, S.L. may not exercise any of the rights and powers conferred in this document, which does not imply in any case the waiver of the same unless expressly recognized by AINE INFORMATICA, S.L ..

11.- For the purposes of these General Conditions, and for any communication that may be necessary between AINE INFORMATICA, S.L. and the User, they should contact the Customer Service by email (by sending a message to soporte@aine.net through written communication addressed to the Customer Service Department of AINE INFORMATICA, SL Calle Sant Cosme 121, 08222 Terrassa (Barcelona The communications of AINE INFORMATICA, SL to the User will be made in accordance with the data provided by it when registering in the Portal.

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